Terms of service

TERMS OF SERVICE

Effective Date: 09 July 2026

Welcome to LuxoraFitSA. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or purchasing any products from LuxoraFitSA, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Company Information

These Terms apply to all products and services offered by LuxoraFitSA ("we", "us", "our").

By using this website, you confirm that you are at least 18 years of age or that you have the consent of a parent or legal guardian.

2. Acceptance of Terms

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agree to be legally bound by:

  • These Terms of Service;
  • Our Privacy Policy;
  • Our Return, Refund & Exchange Policy; and
  • Any additional policies published on our website.

3. Products and Services

We strive to ensure that all product descriptions, specifications, pricing, images, and other information displayed on our website are accurate.

However, we do not warrant that all information is complete, current, accurate, or free from errors.

LuxoraFitSA reserves the right to:

  • Modify product descriptions and specifications;
  • Correct pricing or typographical errors;
  • Change pricing without prior notice;
  • Discontinue products at any time;
  • Refuse service where reasonably necessary;
  • Limit quantities purchased per customer, household, or order.

Product colours and appearance may vary slightly due to monitor settings, photography, lighting, or manufacturing variations.

4. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

  • Refuse or cancel any order;
  • Limit purchase quantities;
  • Cancel orders suspected of fraud or unauthorised activity;
  • Request additional verification before accepting an order.

Receipt of an order confirmation email does not constitute final acceptance of your order.

5. Pricing and Payment

All prices displayed on our website are in South African Rand (ZAR).

Prices may change without prior notice.

Payment must be successfully authorised before an order will be processed or dispatched.

LuxoraFitSA is not responsible for:

  • Banking fees;
  • Card charges;
  • Exchange rate fluctuations;
  • Charges imposed by third-party payment providers.

6. Shipping and Delivery

Estimated delivery times are provided as guidelines only and are not guaranteed.

LuxoraFitSA is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Courier delays;
  • Weather conditions;
  • Public holidays;
  • Customs procedures;
  • Supply chain disruptions;
  • Force majeure events.

Risk in the goods passes to the customer upon delivery.

7. Returns, Refunds and Exchanges

Returns, refunds, repairs, replacements, and exchanges are governed by our Return, Refund & Exchange Policy.

All returned products are subject to inspection before any remedy is approved.

Nothing in this section limits any rights afforded to consumers under the Consumer Protection Act.

8. Product Use and Safety

Customers are responsible for ensuring that products purchased are suitable for their intended use.

Fitness and exercise equipment should always be used responsibly and in accordance with any supplied instructions.

LuxoraFitSA shall not be responsible for injury, loss, or damage resulting from:

  • Improper use;
  • Misuse;
  • Negligence;
  • Failure to follow instructions;
  • Unauthorised modifications;
  • Participation in physical activities beyond the user's capabilities.

We recommend consulting a qualified healthcare professional before beginning any exercise or fitness programme, particularly if you have existing medical conditions.

9. Intellectual Property

All content appearing on this website, including but not limited to:

  • Logos;
  • Trademarks;
  • Product descriptions;
  • Images;
  • Graphics;
  • Videos;
  • Website design;
  • Text;
  • Marketing materials;
  • Branding;

is the exclusive property of LuxoraFitSA or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or otherwise used without our prior written permission.

10. Prohibited Use

You agree not to:

  • Use our website for unlawful purposes;
  • Breach any applicable laws or regulations;
  • Infringe intellectual property rights;
  • Submit false or misleading information;
  • Attempt unauthorised access to our systems;
  • Introduce malicious software, viruses, or harmful code;
  • Interfere with the security or operation of our website.

LuxoraFitSA reserves the right to suspend or terminate access where these Terms are breached.

11. Limitation of Liability

Nothing contained in these Terms excludes or limits any consumer rights that cannot lawfully be excluded under the Consumer Protection Act or any other applicable South African legislation.

Subject to applicable law, LuxoraFitSA shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

  • Loss of profits;
  • Loss of income;
  • Loss of business;
  • Loss of opportunity;
  • Loss of data.

Where permitted by law, LuxoraFitSA's total liability arising from any claim shall not exceed the purchase price paid for the relevant product.

12. Indemnification

You agree to indemnify and hold harmless LuxoraFitSA, its owners, employees, suppliers, service providers, and affiliates against any claims, liabilities, damages, costs, or expenses arising from:

  • Your misuse of our products;
  • Your breach of these Terms;
  • Your unlawful use of our website;
  • Your violation of any third-party rights.

13. Force Majeure

LuxoraFitSA shall not be liable for delays or failures in performing its obligations where such delays or failures arise from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • Fires;
  • Floods;
  • Pandemics;
  • Government restrictions;
  • Labour strikes;
  • Civil unrest;
  • Transportation disruptions;
  • Supplier shortages;
  • Internet failures;
  • Power outages.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, process, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA).

15. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Nothing in these Terms limits any rights or remedies available to consumers under applicable South African consumer protection legislation.

16. Changes to These Terms

LuxoraFitSA reserves the right to amend these Terms from time to time.

Updated versions will be published on our website with a revised effective date.

Your continued use of our website after any changes have been published constitutes acceptance of the updated Terms.

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

LuxoraFitSA

Email: luxorafitsa@outlook.com

Business Hours: Monday – Friday, 08:00 – 17:00 (SAST)