CONTACT INFORMATION

At LuxoraFitSA, we value excellent customer service and are committed to assisting our customers as quickly and efficiently as possible.

If you have any questions regarding your order, our products, shipping, returns, refunds, or any other enquiries, please don't hesitate to contact us.

Customer Support

Business Name: LuxoraFitSA

Customer Support Email: luxorafitsa@outlook.com

Business Hours:

• Monday – Friday: 08:00 – 17:00 (SAST)
• Saturday: Closed
• Sunday: Closed
• South African Public Holidays: Closed

Response Times

We aim to respond to all customer enquiries within 24–48 business hours.

Response times may be slightly longer during weekends, public holidays, promotional periods, or high-volume sales events.

Order Support

When contacting us regarding an existing order, please include:

• Your full name
• Order number
• Email address used when placing the order
• A detailed description of your enquiry
• Photographs or videos (if reporting a damaged or defective product)

Providing this information will help us resolve your enquiry as quickly as possible.

Returns & Refunds

If you wish to request a return, refund, or exchange, please refer to our Return, Refund & Exchange Policy before contacting us.

All return requests are subject to our inspection process and applicable South African consumer legislation.

Business Information

Business Name: LuxoraFitSA

Email: luxorafitsa@outlook.com

Country of Operation: South Africa

Customer Commitment

At LuxoraFitSA, we are committed to providing high-quality products and excellent customer service. Every enquiry is handled with professionalism, fairness, and in accordance with applicable South African consumer protection laws.

We appreciate your support and look forward to assisting you.